Introduction This course is designed specifically for working people from diverse sectors who want to develop their business writing skills. A variety of teaching methods will be used during this 3-day workshop to ensure that participants are involved and engaged throughout the learning process. Through individual and group activities, participants will engage in a number of exercises that include a board game, word association techniques, quizzes, puzzles, flash cards, active summaries, constructing mind maps.
Language   English
  • 3 days –24 hours
  • Learn what your non-verbal messages are telling others
  • Identify cross-cultural communication differences and learn how to deal with them
  • Develop skills in listening actively and empathetically to others
  • Understand your own communication style and that of others
  • Enhance your ability to handle difficult situations
  • Make a good and lasting first impression
  • Develop skills in asking questions
  •  B1/B2
  • The road to good business writing
  • The golden rules
  • Business writing process
  • Writing clearly and concisely
  • 9 Cs of writing
  • ABCs of writing
  • Practice exercises
  • 21st-century business language
  • Mistakes in business correspondence
  • Ten steps to brilliant business writing
  • Practice exercises
  • Structuring written messages
  • 4-point plan
  • Using the appropriate communication format
  • Static vs interactive
  • Personal vs impersonal
  • The formal business letter
  • Content/layout of a formal business letter
  • Business letter writing practice
  • Written communication for business
  • The 5 Cs of effective business letters and emails
  • Practical exercises
  • Writing effective emails
  • Meeting email aims and showcasing your communication skills
  • Writing an effective subject line
  • Writing a formal/informal email message
  • Email writing practice
  • Writing an internal memorandum
  • Content/layout of a memo
  • Memo writing practice
  • Preparing meetings documentation
  • Notice and agenda
  • Minutes of meeting
  • Practice exercises
  • Writing reports that address business problems/issues
  • Report writing strategy
  • Content/structure of a business report
  • Practice exercises
  • The process of human communication
  • Ways of communication and interaction
  • The skill of interpersonal communication
  • Barriers to communication and overcoming them
  • Verbal and non-verbal elements of communication
  • Using an effective tone of voice
  • Overcoming cross-cultural barriers
  • The importance of listening
  • The listening self-inventory
  • Demonstrating active listening skills
  • Tips to improve active listening skills
  • Giving clear instructions
  • Practical activities to enhance the clarity and effectiveness of our communication
  • Personal development profile
  • Assessing your personal behavioral style
  • Defining your communication style
  • Dealing with difficult people
  • Being assertive
  • Expressing yourself
  • Making an impact
  • Making a positive first impression
  • Professional greetings
  • Business card protocol
  • Jungle escape
  • A practical team activity which demands an effective communication
  • strategy in order to solve a problem
Learning Outcomes
  • Compose effective messages using a structured writing process
  • Adapt content to impact diverse audiences
  • Fine-tune language to improve persuasiveness and impact
  • Enhance communication through targeted messaging
  • Identify common communication challenges
  • Practice the 5 Cs of professional written communication
Teaching Material
  • Handouts/presentations
  • Tailored to suit client needs
  • Business material/publications for discussion, presentations
Teaching/learning method
  • Teacher-led
  • Student-led
  • Discussion and analysis
  • Task-based learning
  • TODO: Registration Link