Problem-solving and decision-making are life skills that are important in our everyday existence.  Problems, big or small, require a solution and by extension, a decision.  At home, at work or in the public arena, we are at some time or another, faced with a problem and it is how we approach and deal with it that determines how it will be resolved and how our resulting decision will impact on us and the people around us.
These skills go hand in hand, and this 2-day course gives participants a good grounding in the tools and techniques we need when situations arise — particularly in the workplace — that need resolution and closure.
Language English
  • 2 days  – 16 hours
  • Identifying the problem
  • Tools for problem-solving
  • Results-based thinking – brainstorming, etc
  • Making decisions
  • Tools for decision-making
  • Implementing solutions
  • B1 – B2
  • Identifying problems and managing the solutions
  • Understanding the importance of impartiality and confidentiality
  • Workplace dynamics and staff morale
  • How to conduct the problem-solving process
  • Productive thinking
  • Roles and responsibilities in problem-solving and decision-making

Learning Outcomes

  • How to Identify problems and contain them
  • How to problem-share and problem-solve
  • Tools for thinking productively and strategically
  • Tools for results-based thinking
  • How to handle difficult problems
  • How to make tough decisions
  • Implementing the solution
  • Effective communication of plans and changes
  • Monitoring and follow-up
Teaching Material
  • Tailored to suit client needs
  • Business material/publications for discussion, presentations
  • Online resources
Teaching Style
  • Teacher-led
  • Student-led
  • Interactive
  • Discussion and analysis
  • TODO: Registration Link